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CONSUMER GRIEVANCE REDRESSAL FORUM
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CGRF is formed for redressal of grievances of the consumers in accordance with the regulations. It is established at circle level under distribution license. |
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There are 11 Electric Supply Circle under SBPDCL, hence 11 CGRF and there are 9 Electric Supply Circle under NBPDCL, hence 9 CGRF. Altogether 11 + 9 = 20 CGRF. |
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Jurisdiction- Entire area of that particular Electric Supply Circle including Electric Supply Division/Sub-division/Section under that Circle. |
Different Type of Grievances/Complainant :-
- Defect or deficiency in electricity supply or service provided by the licensee.
- Unfair or restrictive trade practices of licensee in providing electricity services.
- Charging of a price in excess of the price fixed by the Commission for supply of electricity and allied service.
- Errors in billing.
- Erroneous disconnection of supply.
- Electricity services which are unsafe or hazardous to public life in contravention of the provisions of any law or rule in force.
- Any other grievance connected with the supply of electricity by the licensee to the consumers except grievances arising under Sections 126, 135 to 139, 143, 152 and 161 of the Act.
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